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Terms and Conditions
Terms and Conditions for NUTRILAVISH Website
 
1. Introduction
Welcome to the NUTRILAVISH website ("Website"). These Terms and Conditions (“Terms”) govern your use of the Website and any purchases made on it. By accessing or using the Website, you agree to be bound by these Terms. 
 
2. Use of the Website
2.1. You must be at least 18 years old to use this Website or make purchases.
2.2. You agree to provide accurate and complete information when creating an account or making a purchase.
2.3. You are solely responsible for maintaining the confidentiality of your account information and restricting access to your account.
2.4. You agree not to use the Website for any unlawful, fraudulent, or unauthorized purposes.
2.5. We reserve the right to refuse service, terminate accounts, or cancel orders in our sole discretion.
 
3. Intellectual Property
3.1. All content on the Website, including text, graphics, logos, images, and software, is the property of NUTRILAVISH or its licensors and is protected by intellectual property laws.
3.2. You may not use the content of this Website for any commercial or public purpose without our prior written consent.
3.3. You may store, print, or display the content solely for personal use and not for commercial purposes.
 
4. Product Information and Pricing
4.1. We make every effort to provide accurate and up-to-date product information on the Website. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions or pricing.
4.2. Prices are subject to change without notice, and products may be discontinued or unavailable at any time.
4.3. We reserve the right to limit quantities of products and to refuse any orders placed on the Website.
 
5. Orders and Payment
5.1. Your placement of an order on the Website is an offer to purchase the products and is subject to our acceptance.
5.2. We may refuse or cancel an order for various reasons, including but not limited to unavailability of products, errors in product information or pricing, or suspected fraudulent activity.
5.3. Payment must be made in full before the products are shipped. All payments are due in the currency indicated on the Website.
   
7. Returns and Refunds
7.1.All goods are thoroughly checked for quality and condition before dispatch. In the unlikely event of receiving damaged or faulty goods, please notify us within 48 hours of receipt.
7.2. Returns or refunds will be processed as per our Return Policy, available on our website https://nutrilavish.com/.
7.3. We reserve the right to refuse returns or refunds if the product has been opened, used, or damaged, or if it does not meet our return policy criteria.
 
8. Limitation of Liability
8.1. To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Website or the purchase of our products.
8.2. In no event shall our total liability exceed the amount paid by you for the specific product giving rise to the claim.
 
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
 
Privacy Policy
1. INTRODUCTION

1.1 Welcome to the Nutrilavish platform. Nutrilavish takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users. Users refers to a user who registers for an account with us. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.

1.2 "Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include name, identification number and contact information.

1.3 By using the Services, registering for an account with us, visiting our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM. If we change our Privacy Policy, we will notify you including by posting those changes or the amended Privacy Policy on our Platform. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Services or Platform, including placing of any orders, shall constitute your acknowledgment and acceptance of the changes made to this Privacy Policy.

1.4 This Policy applies in conjunction with other notices, contractual clauses, consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override those notices or clauses unless we state expressly otherwise.

2. WHEN WILL Nutrilavish COLLECT PERSONAL DATA?

2.1 We will/may collect personal data about you:

1. when you register and/or open an account with us;
2. when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;
3. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
4. when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails, including when you interact with our customer service agents;
5. when you use our electronic services, or interact with us via our application or use Services on our Platform. This includes, without limitation, through cookies which we may deploy when you interact with our application or website;
6. when you grant permissions on your device to share information with our application or Platform;
7. when you link your Nutrilavish account with your social media or other external account or use other social media features, in accordance with the provider’s policies;
8. when you carry out transactions through our Services;
9. when you provide us with feedback or complaints;
10. when you register for a contest; or
11. when you submit your personal data to us for any reason

The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.

3. WHAT PERSONAL DATA WILL Nutrilavish COLLECT?

3.1 The personal data that Vin Asia may collect includes but is not limited to:

1. Name;
2. Eemail address;
3. Date of birth;
4. Billing and/or delivery address;
5. Bank account and payment information;
6. Telephone number;
7. Gender;
8. Information sent by or associated with the device(s) used to access our Services or Platform;
9. Information about your network and the people and accounts you interact with;
10. Photographs or audio or video recordings;
11. Government issued identification or other information required for our due diligence, know your customer, identity verification, or fraud prevention purposes;
12. Marketing and communications data, such as your preferences in receiving marketing from us and third parties, your communication preferences and history of communications with us, our service providers, and other third parties;
13. Usage and transaction data, including details about your searches, orders, the advertising and content you interact with on the Platform, and other products and services related to you;
14. Location data;
15. Any other information about the User when the User signs up to use our Services or Platform, and when the User uses the Services or Platform, as well as information related to how the User uses our Services or Platform; and
16. Aggregate data on content the User engages with.

3.2 You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation to verify the information provided by you.

4. COOKIES

4.1 We or our authorized service providers and advertising partners may from time to time use "cookies" or other features to allow us or third parties to collect or share information in connection with your use of our Services or Platform. These features help us improve our Platform and the Services we offer, help us offer new services and features, and/or enable us and our advertising partners to serve more relevant content to you, including through remarketing. “Cookies” are identifiers that are stored on your computer or mobile device that record data about the computer or mobile device, how and when the Services or Platform are used or visited, by how many people and other activity within our Platform. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and web pages you have viewed. This information is used to keep track of your shopping cart, to deliver content specific to your interests, to enable our third party advertising partners to serve advertisements on sites across the internet, and to conduct data analysis and to monitor usage of the Services.

5. HOW DO WE USE THE INFORMATION YOU PROVIDE US?

5.1 We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

1. to consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services;

2. to manage, operate, provide and/or administer your use of and/or access to our Services and our Platform (including, without limitation, remembering your preference), as well as your relationship and user account with us;

3. to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;

4. to enforce our Terms of Service;

5. to contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services;

6. to produce statistics and research for internal and statutory reporting and/or record-keeping requirements;

7. to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;

8. any other purposes which we notify you of at the time of obtaining your consent. (collectively, the “Purposes”).

5.2 You acknowledge, consent and agree that Nutrilavish may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over Nutrilavish or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) comply with a request from any governmental or regulatory authority having jurisdiction over Nutrilavish; (c) enforce the Nutrilavish Terms of Service or this Privacy Policy; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Nutrilavish, its users and/or the public.

5.3 As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.

6. HOW DOES Nutrilavish PROTECT AND RETAIN CUSTOMER INFORMATION?

6.1 We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can inevitably be no guarantee of absolute security.

6.2 We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data when we have reasonably determined that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) no other legitimate interests warrant further retention of such personal data. If you cease using the Platform, or your permission to use the Platform and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

7. HOW CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO OR CORRECT INFORMATION YOU HAVE PROVIDED TO US?

7.1 Withdrawing Consent

7.1.1 You may withdraw your consent for the collection, use and/or disclosure and/or request deletion of your personal data in our possession or under our control by sending an email to our Personal Data Protection Officer at info@nutrilavish.com , and we will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable law. However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us.

7.2 Requesting Access to or Correction of Personal Data

7.2.1 If you have an account with us, you may personally access and/or correct your personal data currently in our possession or control through the Account Settings page on the Platform.

7.2.2 We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in Privacy Laws, where they require and/or entitle an organisation to refuse to correct personal data in stated circumstances.

8. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US

8.1 In conducting our business, we will/may need to use, process, disclose and/or transfer your personal 8.1 If you have any questions or concerns about our privacy practices, we welcome you to contact us by e-mail at info@nutrilavish.com.


Shipping Policy
Shipping Policy for NUTRILAVISH Website
 
At Nutrilavish, we understand the importance of fast and reliable shipping when it comes to health and beauty care products. Therefore, we have formulated a comprehensive shipping policy to ensure a hassle-free experience for our customers in Malaysia. Please take a moment to read the following guidelines:
 
1. Shipping Methods and Timeframe:
   a. Standard Shipping: We offer standard shipping services across Malaysia. The estimated delivery time is approximately 3-7 business days, depending on the location.
    b. International Shipping: International shipping is available in selected countries.
2. Shipping Charges:
   a. Standard Shipping: free shipping for all deliveries within Malaysia except Sabah and Sarawak.
   b. International Shipping: International shipping is available at an additional cost. The exact charges will be displayed at the checkout based on the weight and dimensions of the order.
 
3. Order Processing Time:
   a. We strive to process all orders within 1-2 business days. However, during peak seasons or promotional periods, processing time may be slightly delayed. We appreciate your understanding and patience.
   
4. Shipping Restrictions:
   a. We currently ship within Malaysia and international shipping with selected countries.
   b. Due to specific regulations and restrictions, certain products may have shipping limitations to certain countries. These details will be provided on the product pages.
 
5. Shipment Tracking:
   a. Once your order has been dispatched, we will provide you with a tracking number via email. You can utilize this tracking number to monitor the progress of your shipment.
   b. In case you face any issues with tracking your order, please contact our customer support team, and they will assist you accordingly.
 
6. Delivery Issues:
   a. If your order is not delivered within the estimated timeframe, please allow an additional 1-2 business days. Delays can occur due to unforeseen circumstances such as bad weather or logistical challenges.
   b. If the delivery is significantly delayed, please contact our customer support team, and we will investigate the matter promptly to provide a suitable resolution.
    c. We are not responsible for any delays or damages that occur during shipping. Risk of loss and title for products purchased from the Website are transferred to you upon delivery to the carrier.
 
7. Incorrect Address:
   a. It is the customer's responsibility to provide an accurate and complete shipping address during the order placement. We will not be held responsible for any delays or additional charges incurred due to incorrect address details.
   b. In case you realize that the shipping address provided is incorrect, please contact our customer support team immediately. We will make every effort to update the address if the order has not been dispatched.
 
Please note that this policy is subject to change without prior notice. Any updates or modifications will be communicated to our customers through our website or email.
 
If you have any further questions or require assistance with our shipping policy, please do not hesitate to contact our customer support team.